Algemene voorwaarden

Order Modifications:

Once an order is confirmed, no changes or additions to items can be made. Please review your cart before completing your purchase.

Address Information:

Ensure accurate and clear address details are provided during the order process to facilitate smooth delivery, as no address changes can be made.

Fulfillment Timelines:

Our normal fulfillment time is within 3-5 working days. During Sales the fulfilment could take up to 5-10 working days. Your patience is appreciated as we work diligently to fulfill each order.

Delivery Timelines:

Once orders have been fulfilled, the delivery timeline is in the hands of the courier service. As this is a high-volume time period, delivery delays can be expected. Please contact the courier company directly if you have delivery queries.

Please note: Should you be located in an outlying or rural area shipping may in some cases take up to and additional 5 working days to reach you.

Collection of Orders

If, after six (6) months from the collection email notification, the customer hasn't collected their order, Silki is authorised to sell or dispose of the goods. In this scenario, Silki will provide a voucher equivalent to the value of the ordered goods to the customer.

Communication Channels:

During this sale period, we kindly request no direct messages (DMs) for order queries. For any assistance, please utilise our official customer support channels.

Email: hey@feelsilki.com
Contact number: 0218910434

Shipping Method:

It's crucial to double-check the selected shipping method before finalizing your order, as changes cannot be accommodated once the order is placed.

Return Policy for Orders:

Once skin care products have been received, they cannot be returned or exchanged due to the potential risk of contamination.

Refunds for Orders:

Orders that require refunds will be processed within 14 working days of receiving the order. Please note that shipping costs will be deducted if said order was eligible for free shipping.

The original shipping cost (from Silki to you) will not be refunded and will be deducted from your refund, even if you initially qualified for free shipping.

If an order is cancelled after it has been dispatched, refused upon delivery, or returned to Silki for any reason, the original shipping cost incurred as well as any return shipping charges will be deducted from the refund.

9.1 International Orders and Customs Duties:

International orders may be subject to import duties, taxes, and customs clearance fees determined by the destination country’s customs authorities. These charges are not included in the purchase price and are the responsibility of the customer.

If a customer refuses to pay these charges and the parcel is returned to Silki, the original shipping cost and any return shipping charges incurred will be deducted from the refund.

By purchasing from Silki you agree to adhere to these terms and conditions. For any further assistance, please contact our customer support team through official channels.

Thank you for your understanding and happy shopping!

OVERVIEW

This website is operated by Silki. Throughout the site, the terms “we”, “us” and “our” refer to Silki. Silki offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence...

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time...

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate...

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice...

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online...

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us...

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools...

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service...

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions...

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site...

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth...

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant...

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Silki...

SECTION 15 - SEVERABILITY

In the event that any provision...

SECTION 16 - TERMINATION

The obligations and liabilities of the parties...

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service and any policies...

SECTION 18 - GOVERNING LAW

These Terms of Service shall be governed by the laws of South Africa.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version...

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hey@feelsilki.com