Refund Policy
If you have a problem with your Silki product or are unhappy please contact us at hey@feelsilki.com. Please provide us with the following details so we can help you.
- Order number
- Customer name
You can return your order to the below address if it meets the following conditions.
- Within 30 days from the date of purchase
- The item is in unused condition
- The item is unopened
- No damage to the item
All shipping costs for returns are the responsibility of the customer.
Orders can be returned to:
Silki
Unit 3, Rivergate park
49 Columbus Crescent
Cape Farms (Table View)
Cape Town
South Africa
7441
Once the order has been received and approved a refund will be processed to the original method of payment within 7 working days. Shipping costs are non-refundable.