Career - Warehouse Manager

Job description

Position: Warehouse Manager

Location: Maitland, Cape Town

Overview:
Silki is looking for a proactive and highly organised Warehouse Manager to oversee our warehouse operations, stock control, and dispatch process. This is a key role in a fast-paced, high-growth environment, responsible for ensuring that inventory is accurately managed, online and retail orders are fulfilled efficiently, and warehouse processes are streamlined to support our national expansion.

Key Responsibilities:

1. Warehouse Operations

Oversee all daily warehouse functions including receiving, storing, picking, packing, and dispatching
Ensure cleanliness, safety, and optimal layout of the warehouse

2. Inventory Management

Maintain accurate inventory levels and records across all product lines
Implement and manage regular cycle counts and monthly stock takes
Monitor Shopify and POS integrations to ensure accurate reflection of stock levels

3. Order Fulfilment & Dispatch

Manage the picking, packing, and dispatching of all online and wholesale orders
Coordinate with courier partners and ensure timely and accurate deliveries
Handle order-related queries, returns, and escalations

4. Stock Flow for Stores

Prepare and manage stock transfers between warehouse and physical stores
Monitor store par levels and proactively dispatch replenishments
Track in-store collections and stock movements to ensure traceability

5. Systems & Process Improvement

Streamline warehouse workflows for efficiency and scalability
Implement and maintain stock management software tools and best practices
Work with internal teams (retail, marketing, e-commerce) to align inventory strategy

6. Staff Management

Supervise warehouse staff and pick/pack team
Train and guide staff on safety, SOPs, and accuracy standards
Schedule shifts, monitor performance, and manage overtime when needed

Requirements:

3+ years’ experience in warehouse, dispatch, or inventory management
Strong knowledge of stock control systems and order fulfilment workflows
Experience with Shopify, inventory apps, or ERP software preferred
Excellent organisational and leadership skills
Able to work under pressure and manage tight turnaround times
High attention to detail and ownership mindset
Forklift license or relevant certification (advantageous but not essential)

How to Apply:

Interested candidates should send their CV and cover letter to hr@feelsilki.com