FAQ

  • What are the shipping costs
  • What countries do you ship to?
  • Can I return or exchange an item?
  • How do I return an item?
  • Will I see visible peeling when using my Silki Glove
  • How often can I use the Silki Glove?
  • Can I use the Silki Glove on sensitive skin?
  • Can I use the Silki Glove on my face?
  • How long can I use the Silki Glove
  • Can I use soap when using my Silki Glove
  • Can I use the Silki Glove on Sunburn
  • How soon will I see results from using the Silki Glove
  • What are the Benefits of using the Silki Glove

Delivery & Shipping

What are the shipping costs

International Delivery

We use DHL as our international shipping agent, you will receive a tracking number to follow your Silki order around the world to your doorstep.

Delivery time with DHL is between 5 to 10 days depending on where you are in the world.

All Vat and Duties are the responsibility of the customer.

Cost: 20 usd

National Delivery (South Africa)

For orders in South Africa, we use Dawn Wing, delivery will take between 1-4 working days.

Please note: Should you be located in an outlying or rural area shipping may in some cases take up to 5 working days to reach you.

Cost: R65 or free shipping on orders over R450

What countries do you ship to?

We ship to most countries around the world. When you complete your address details at check out you will receive the shipping cost to your delivery address.

Billing & Payments

Can I return or exchange an item?

Refund policy

If you have a problem with your Silki product or are unhappy please contact us at hey@feelsilki.com. Please provide us with the following details so we can help you.

  • Order number
  • Customer name

You can return your order to the below address if it meets the following conditions.

  • Within 30 days from the date of purchase
  • The item is in unused condition
  • The item is unopened
  • No damage to the item

How do I return an item?

 

Orders can be returned to:

Unit 3, Rivergate Park
49 Columbus Crescent
Cape Farms 
Cape Town
7441

Once the order has been received and approved a refund will be processed to the original method of payment within 7 working days. Shipping costs are non-refundable.

Silki Glove

Will I see visible peeling when using my Silki Glove

Most people do see skin peeling, however peeling skin may not always be evident, but rest assured the exfoliation is still effective and it all depends on how much dead skin or tan they have on their body. Certain areas will peel more than other areas. The best results are achieved when you soak for up to 10 to 15 mins and your skin is damp and as soft as possible.

How often can I use the Silki Glove?

You should use the glove once a week so that you do not strip away your skin's natural oils

Can I use the Silki Glove on sensitive skin?

Absolutely, as the Silki glove is made of 100% pure cocoon silk it is gentle enough to use on all skin types

Can I use the Silki Glove on my face?

Certainly, it aims to reduce appearance of pigmentation and enlarged pores, helps fights against acne, blackheads and breakouts,  aims to reduce the appearance of fine lines and wrinkles and  helps improve the texture and feel of skin. However, use gentle pressure and avoid active acne and wounds.

How long can I use the Silki Glove

We recommend that you can use our Silki Glove for 12 weeks for hygiene purposes.

Can I use soap when using my Silki Glove

No do not use soap when using your Silki Glove, all that it is need is damp skin and damp glove to get silky skin

Can I use the Silki Glove on Sunburn

Do not exfoliate when sunburnt as it will further irritate your skin. Wait rather for the redness to disappear. The glove is great to help remove the dry flaky skin caused by sun damage.

How soon will I see results from using the Silki Glove

  • Your skin will feel silky smooth after the first use.
  • Dead skin or fake tan peeling as you firmly glide the glove up and down your body.
  • Results for scarring and stretch marks may be evident after 6 to 8 uses (2 to 3 months)

What are the Benefits of using the Silki Glove

Face benefits

  • 100% pure cocoon silk 
  • Helps to reduce appearance of pigmentation and enlarged pores
  • Helps fights against acne, blackheads and breakouts
  • Helps to reduce the appearance of fine lines and wrinkles
  • Helps improve the texture and feel of skin
  • Buffs chapped and dried lips making them soft and plump
  • Creates a better canvas for makeup, giving you a glowy, dewy more airbrushed finish

Body Benefits

  • 100% natural. 
  • Deeply exfoliates the skin
  • Helps promote collagen and elastin production
  • Assist with making fake tan look more natural and last longer, often it can last up to 2-3 days more than normal as there is no longer a layer of built up dead skin.
  • Helps improve the texture and feel of skin
  • Frees and prevents ingrown hairs
  • Reduces the appearance of 'chicken skin' (known as Keratosis Pilaris) which often forms as tiny bumps on the back of the arms
  • Helps oxygenate cells and promote healthy blood flow leaving body re-energised and invigorated
  • Assists to eliminate toxins through the skin
  • Reduces the appearance of stretch marks and encourages the production of Collagen and Elastin which are essential 'building blocks' for the skin
  • Makes skin on the entire body look more flawless, even and more toned
  • Increases the benefits of your skincare products, as it eliminates layers of dead skin cells and increases penetration into the complexion
  • Frees and prevents ingrown hairs
  • Can reduce the appearance of redness